NEW YORKER | FAQs
Store
How can I pay in the NEW YORKER stores?
In our stores we accept giro and credit card payment, as well as cash payment or payment by voucher.
Is it possible to pay in installments?
It is not possible to pay in installments in any NEW YORKER store.
Product department
What is the product section?
In the product section, you can view the complete NEW YORKER collection online and get inspired by trendy combination options.
Are all items in the product section also available in my store?
Unfortunately, we cannot guarantee that all the products shown will be available in all NEW YORKER stores. We reserve the right to make changes, just as delayed delivery times and sold out items may occur.
How to order online?
Ordering our clothes online is not possible. Shopping for us means going to the stores, meeting with friends and strolling through the city together. For us, this is what creates a great shopping experience in the first place. Our heart has always beaten for the instore experience, which we want to support even more. We ask for your understanding and look forward to seeing you in our stores!
How do I find the items I'm looking for?
With the help of our filter, you can easily narrow down which products you want to see. You can filter between women, men, categories and colors. This way you can quickly and easily find the products you are looking for.
What sizes do you carry in your collection?
Women
Upper wear: size XXS – XXL / 32-42
Pants: size XXS - XXL / 24-33
Men
Upper wear: XS – XXL
Pants: width 26-38, length 30,32,34
Return
How long can I exchange my items?
You can exchange your purchased items 14 days from the date of purchase. Reduced items are included. Please make sure the product is in original condition, all tags are attached and you can show your receipt. You will get your money back the same way you paid for it.
Which products are excluded from return?
The exchange of underwear, swimwear, tights, and socks is not possible due to hygiene conditions.
Complaint
What can I do in case of a defective item?
In case of a defective item you have of course the right to complain. Please come back to our store and bring your receipt with you. Our store managers will take care of your request. To find your nearest store, click here: https://www.newyorker.de/stores/
Career
Where can I apply?
We're glad you want to be part of the NEW YORKER team! On our Job portal you can find all current job offers. Have a look here: https://jobs.newyorker.de/. Please apply only online and for advertised positions. We look forward to receiving your application!
Vouchers
Where can I purchase NEW YORKER vouchers?
You can purchase NEW YORKER vouchers in any of our stores.
How long are the vouchers valid?
As long as there is no expiration date on the voucher, you can use your NEW YORKER voucher indefinitely.
Where can I redeem the vouchers?
Regardless of the currency, you can redeem your NEW YORKER voucher in any of our stores worldwide. Happy shopping!
Is something still unclear?
Then please feel free to write to us!
Customer-service: service@newyorker.de*
For chat with our fashion community:
For press inquiries contact press@newyorker.de
For sponsorship inquiries contact sponsoring@newyorker.de
*If you are contacting our customer service for the first time, please note that emails with large attachments (such as images, screenshots, graphics, etc…) will not be received.
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