NEW YORKER | FAQs
How do I create a user profile?
Register here or download the NEW YORKER app and register on your smartphone.
I have forgotten my login data. What can I do now?
If you have forgotten your passowrd, just click here. Alternatively, you can click "Forgot your passowrd" when logging into the app or website. By entering your email address, you can have a new password sent to you.
How can I change my personal data?
If you are logged in on the website or app, you can edit your own data in the profile area. In the app, you can find this area in the side menu on Android and under the "More" menu item on iOS. On the website, you can find the profile area here.
How can I log out / log off?
You can log out both in the app and on the website. In the iOS app, you can log out under the menu item "More" via "Logout". In the Android app, you can find the logout function in the side menu. On our website, click on your profile at the top right and log out via "Logout". You will only be logged out on the specific device. If you use your account from different devices, you will still be logged in on the others.
How to delete my Data?
What happens to my personal data after I delete my profile?
Your personal data will be removed after you delete your profile.
Where can I find the nearest NEW YORKER store?
You can find all NEW YORKER stores in your area with our Store Locator map: https://www.newyorker.de/pt/stores/
How can I pay in the NEW YORKER stores?
In our stores we accept giro and credit card payment, as well as cash payment or payment by voucher.
Is it possible to pay in installments?
It is not possible to pay in installments in any NEW YORKER store.
What is the product section?
In the product section, you can view the complete NEW YORKER collection online. You can get inspired by trendy combination options and create a list of your favorites, which we recommend you to use it as a shopping list in your next visit!
Are all items in the product section also available in my store?
unfortunately, we cannot guarantee that all the products shown will be available in all NEW YORKER stores. We reserve the right to make changes, just as delayed delivery times and sold out items may occur.
How to order online?
Ordering our clothes online is not possible. Shopping for us means going to the stores, meeting with friends and strolling through the city together. For us, this is what creates a great shopping experience in the first place. Our heart has always beaten for the instore experience, which we want to support even more. We ask for your understanding and look forward to seeing you in our stores!
What can I use the favorites function for?
The favorites function makes it easier for you to shop in our stores. Browse through our products before your visit and mark your favorite items so that you can view them clearly in your app and find them more easily in the store.
How do I find the items I'm looking for?
With the help of our filter, you can easily narrow down which products you want to see. You can filter between women, men, categories and colors. This way you can quickly and easily find the products you are looking for.
What sizes do you carry in your collection?
Upper wear: size XXS – XXL / 32-42
Pants: size XXS - XXL / 24-33
Upper wear: XS – XXL
Pants: width 26-38, length 30,32,34
How long can I exchange my items?
You can exchange your purchased items 14 days from the date of purchase. Reduced items are included. Please make sure the product is in original condition, all tags are attached and you can show your receipt. You will get your money back the same way you paid for it.
Which products are excluded from return?
The exchange of underwear, swimwear, tights, and socks is not possible due to hygiene conditions.
What can I do in case of a defective item?
In case of a defective item you have of course the right to complain. Please come back to our store and bring your receipt with you. Our store managers will take care of your request. To find your nearest store, click here: https://www.newyorker.de/pt/stores/
Where can I apply?
We're glad you want to be part of the NEW YORKER team! On our Job portal you can find all current job offers. Have a look here: https://www.newyorker.de/pt/jobs/. Please apply only online and for advertised positions. We look forward to receiving your application!
Where can I purchase NEW YORKER vouchers?
You can purchase NEW YORKER vouchers in any of our stores.
How long are the vouchers valid?
As long as there is no expiration date on the voucher, you can use your NEW YORKER voucher indefinitely.
Where can I redeem the vouchers?
Regardless of the currency, you can redeem your NEW YORKER voucher in any of our stores worldwide. Happy shopping!
Is anything still unclarified?
Then feel free to contact us!
For press inquiries contact firstname.lastname@example.org
For sponsorship inquiries contact email@example.com
*If you are contacting our customer service for the first time, please note that emails with large attachments (such as images, screenshots, graphics, etc…) will not be received.