NEW YORKER | FAQs
Profile
I have forgotten my login data. What can I do now?
If you have forgotten your password, just click here. Alternatively, you can click "Forgot your password" when logging into the website. By entering your email address, you can have a new password sent to you.
How can I change my personal data?
If you are logged in on the website, you can edit your own data in the profile area.
How can I log out / log off?
Click on your profile at the top right and log out via "Logout". You will only be logged out on the specific device. If you use your account from different devices, you will still be logged in on the others.
How to delete my data?
If you want to delete your data, you need to delete your profile. If you are logged in to the website, you can delete your profile in the profile section. You can find this option at the bottom of the profile page.
What happens to my personal data after I delete my profile?
Your personal data will be removed after you delete your profile.
Store
Where can I find the nearest NEW YORKER store?
You can find all NEW YORKER stores in your area with our Store Locator map: https://www.newyorker.de/stores/.
Payment Methods
How can I pay in NEW YORKER stores?
In our stores, you can pay using the following methods: cash, debit and credit cards, as well as gift vouchers.
Purchases on account, instalment payments, or the use of third-party payment service providers are not possible.
Purchases on account, instalment payments, or the use of third-party payment service providers are not possible.
Product department
What is the product section?
In the product section you have the possibility to view the complete NEW YORKER collection online. You can get inspired by trendy combination options and create a list of your favorites, which you can use as a shopping list for your next store visit.
Are all items in the product section also available in my store?
Unfortunately, we cannot guarantee that all the products shown will be available in all NEW YORKER stores. We reserve the right to make changes, just as delayed delivery times and sold out items may occur.
How to order online?
Ordering our clothes online is not possible. Shopping for us means going to the stores, meeting with friends and strolling through the city together. For us, this is what creates a great shopping experience in the first place. Our heart has always beaten for the instore experience, which we want to support even more. We ask for your understanding and look forward to seeing you in our stores!
What can I use the favorites function for?
The favorites function makes it easier for you to shop in our stores. Browse through our products before your visit and mark your favorite items so that you can view them clearly and find them more easily in the store.
How do I find the items I'm looking for?
You can search for items in our product section by using our filter on the left-hand side. You can filter between women, men, categories, brands, and colors. This way you can easily find the products you are looking for.
What sizes do you carry in your collection?
Women
Tops: Size XXS-XXL / 32-42
Bottoms: Size XXS-XXL / 24-33
Men
Tops: XS-XXL
Bottoms: Waist 26-38, Length 30, 32, 34
(Our size chart may vary depending on the model.)
Tops: Size XXS-XXL / 32-42
Bottoms: Size XXS-XXL / 24-33
Men
Tops: XS-XXL
Bottoms: Waist 26-38, Length 30, 32, 34
(Our size chart may vary depending on the model.)
Return
How long can I exchange my items?
You can exchange your purchased items 14 days from the date of purchase in any store of the country in which the purchase has been made. Reduced items are included.
What to consider when returning a product?
Please make sure the product is in original condition (unworn), all tags are attached and that you can show your receipt. Please note that exclusions may apply. The exchange of underwear, swimwear, tights, and socks is not possible due to hygiene conditions.
You will get your money back the same way you originally paid. Therefor please bring your debit card with you if applicable.
You will get your money back the same way you originally paid. Therefor please bring your debit card with you if applicable.
Complaint
What can I do in case of a defective item?
In case of a defective item you have of course the right to complain. Please come back to our store and bring your receipt with you. Our store managers will take care of your request. To find your nearest store, click here: https://www.newyorker.de/stores/
Career
Where can I apply?
We're glad you want to be part of the NEW YORKER team! On our Job portal you can find all current job offers. Have a look here: https://jobs.newyorker.de/. Please apply only online and for advertised positions. We look forward to receiving your application!
Is anything still unclear?
Then feel free to contact us!
Customer-service: service@newyorker.de*
For chat with our fashion community: 
For press inquiries contact press@newyorker.de
For sponsorship inquiries contact sponsoring@newyorker.de
*If you are contacting our customer service for the first time, please note that emails with large attachments (such as images, screenshots, graphics, etc…) will not be received.
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